Shop Policies & FAQs
Welcome to GrayWhaleHome and thank you for taking the time to read over the policies for our shop. Here you will find policies regarding payment, shipping, refunds and exchanges, as well as additional information including business hours.
We are proud to offer handcrafted furniture created from the frame up right here in Oklahoma, USA. We offer a wide variety of furniture, including our signature tufted headboards and we love to be challenged with custom orders.
When you purchase a product from GrayWhaleDesign, we want your entire experience to be a pleasant one, so please read through all of our policies and if you have a question that is unanswered by this page, please feel free to message me directly.
Returns and exchanges:
I will accept returns and exchanges upon approval.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I cannot accept cancellations, but please contact me if you have any problems with your order.
The following items can't be returned or exchanged, due to the nature of the items, unless they arrive damaged or defective.
I cannot accept returns for:
-Custom or personalized orders
-Perishable products (like food or flowers)
-Intimate items (for health/hygiene reasons)
Returns and exchange details:
GrayWhaleHome reserves the right to evaluate all refund/exchange requests on a case by case basis. Please note, by purchasing an item from GrayWhaleHome, the customer is entering into an agreement that they have read, acknowledge and agree to all terms and conditions set forth within out policies, including but not limited to this Refund and Exchange policy.
For the ease of the customer, we have set some guidelines of examples of circumstances that qualify for a refund or exchange consideration and those that do not.
Examples of circumstances that do not qualify for refunds/exchanges include (but not limited to):
-Incorrect shipping address (placed by the customer)
-Wrong product ordered by customer
-Custom Orders (of any kind)
-Made to order items (of any kind)
Examples of orders that qualify for consideration of a refund or exchange request:
-Ready to Ship items with a request submitted within fourteen (14) days of receipt.
If a refund or exchange request is approved for a ready to ship item, the buyer is responsible for a 15% restocking fee and the return shipping costs. If a customer refuses to the terms and conditions of the restocking fee and /or the return shipping costs they will not be granted any compensation.
Should a customer purchase a custom order, they may receive a refund if they cancel it within twenty-four (24) hours of placement or less. After that time period has passed refunds are no longer available as the deposit is for coverage of material costs.
It is the responsibility of the customer to ensure their order is correct at the time of placement, and should they have any questions it is further their responsibility to contact us with questions prior to purchase. Customer service is important to GrayWhaleDesigns, and so should you be dissatisfied with your product for any reason, I do encourage you to message me directly.
Payment is due at the time of order, and GrayWhaleHome reserves the right to cancel a transaction if payment does not clear within five (5) days of order placement.
Orders will not be shipped until payment clears, and it is the responsibility of the customer to ensure they have adequate funds through the payment method of their choosing.
GrayWhaleHome does charge sales tax to purchases made in Oklahoma, per state law.
GrayWhaleHome always uses the most affordable, and reliable, shipping companies possible for any orders which are why we ship using FedEx, UPS and Greyhound Express. You may refer to the individual listings for more specific shipping information, or contact us directly prior to purchase.
We ship domestically within the United States of America from the zip code 73142 and at this time international shipping is not available but may become available in the future.
All shipments are fully insured and thoroughly inspected and documented prior to shipping. Upon arrival, it is the responsibility of the customer to thoroughly inspect the shipment and if any damages are noted we must be notified within twenty-four (24) hours of receipt.
GrayWhaleHome is released from liability for delays in shipping once a package has left our care. We are unable to control shipping factors such as weather, staffing errors, or delays and by purchasing a product from GrayWhaleHome, the customer recognizes that all shipping profiles are estimates and not guarantees of time.
Should an error occur in shipping; it is the responsibility of the customer to contact the appropriate shipping company and file a formal complaint and case as per their policies. GrayWhaleHome is available for questions should this unlikely event occur.
Additional Policies and FAQs:
GrayWhaleDesign adheres to the following production hours:
Monday - Thursday from 7:30 AM - 4:30 PM
Saturday from 7:30 AM - 3:30 PM
Please note we are located in Oklahoma, USA, and so our business hours are CST, USA. We observe all national American holidays, and as such will not produce product or conduct any business during those times, as I reserve the right to spend this time with my family. It is the responsibility of the customer to be aware of holiday observances as they may impact production and shipping times.
We adore custom orders, and would love to work with pictures or inspiration boards you might have. Please feel free to message us with your questions, concerns and ideas.
Most of our items are available locally for wholesale and consignment. Please message Gray Whale Home to see how we can tailor our pieces to fit your boutique atmosphere, small business brand and/or interior design clientele.